German Speaking Ecommerce Customer Service Advisor at TrustFord

We are looking for a German speaking eCommerce Customer Service Advisor with a passion for providing excellent service to our ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering our local online markets.
  • Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our German online channels
  • Resolving customer queries received through our German ebay, Amazon and ecommerce webshop
  • Resolving and processing of returns, exchanges, and discrepancies within a timely manner
  • Communicate with couriers with outbound / lost / damaged in transit shipments
  • Co-ordinate orders on internal/external systems
  • Co-ordinate with external ecommerce partners

  • Fluent in German (B1 or C1)
  • Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
  • Excellent customer service skills
  • Excellent attention to detail
  • Ability to prioritise, multitask and react quickly to urgent enquiries
  • Ability to communicate well with all internal departments
  • Professional email and telephone manner
  • Confidence to speak to a wide range of customers
  • An interest or knowledge of vehicle car parts is desired
  • Technical experience with e-commerce platforms (desired but not essential)

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
  • Industry leading package
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
  • Pension Scheme & Life Assurance
  • Ford Privilege vehicle purchase scheme
  • Discount on Service, Bodyshop and Parts
  • 1 day each year to volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website


When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.
For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
We care about being an inclusive employer and encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you.
We are an equal opportunities employer and do not discriminate on any grounds other than ability to carry out the job role.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction

Remember to mention that you found this position on ITU Job and Project bank