Milestone Systems

IT & Software

340 followers

Student Assistant Technical Support at Milestone Systems

Expires in 6 days

Are you eager to join the global industry leader in video management software and an international company in rapid growth? Are you a service minded, results-oriented student wishing to acquire experience in a rapidly growing sector?

About the Milestone Technical Support (MTS) Team
Milestone Technical Support (MTS) is an international team of support professionals and engineers dedicated to excellent customer and partner satisfaction. MTS uses its core technical competencies and an excellent knowledge of the Milestone software and supporting applications to deliver responsive and reliable solutions. We do excellent support on a global scale and handle a wide range of setups and technical challenges daily, while keeping cool under pressure.

You will be part of our Support team based in Copenhagen, Brøndby. Responding on emails, license chats, phone calls and cases assigned to you, you will be the first support contact for all technical inquiries.

The job requires a high degree of passion, collaboration, great communication, and a can-do attitude.
With the challenges of different technologies, there will be plenty of opportunities to grow both personally and professionally. Being the number one global supplier of VMS software, our installation base is diverse and challenges us with implementation of License Plate Recognition, Access Control, Perimeter Intrusion Detection and a huge number of partner-developed integrations based on our SDK.

Primary responsibilities

  • Make every customer interaction a satisfying experience through a professional, outgoing and personable attitude on all communication channels (phone, web cases, chats)
  • Answer simple technical issues by applying troubleshooting techniques and analysis
  • Ensures that all relevant communication, documents, and files related to the case are accurately archived in the support system
  • Help maintain a variety of self-help resource (KBs, how-to guides), monitor community forums
  • Meet predetermined targets and represent the company in a professional manner


Technical skills
You are currently studying within computer science or engineering either at bachelor’s or master’s level
and have:

  • Technical understanding and practical experience with Microsoft Windows operating systems
  • Basic IP Network knowledge
  • Basic storage technologies knowledge
  • Troubleshooting skills


Personal skills

  • Proficient level of English both written and verbal
  • Any other European language would be appreciated
  • Customer oriented with a 'can do' attitude
  • Team player attitude: shares information, help colleagues and knows when to ask for help
  • Good analytical problem-solving capabilities


What we offer!
The Milestone HQ is located in Brøndby, Copenhagen where you will have ample opportunities for support and coaching. When relevant, you can also work from home. The office is 5 minutes cycling from Glostrup Station, and Milestone has bicycles that you can use. At the office you will have drinks, fruit and lunch including the opportunity to bring home excess food from the canteen – all free of charge just like the Friday bar, the fitness centre and more.

Contact & Application
Please apply at our website using the” Apply” button. A resume will be sufficient to display your experience and motivation.
If you have questions for the position, please contact Denis Gordienko at +45 23104312. We will be interviewing candidates on an on-going basis, so please submit your application in English as soon as possible.

About Milestone
When joining Milestone, you will become part of one the world’s leading providers of video management software in and beyond security. Since starting up in Denmark in 1998 our team has grown to include nearly 1,000 employees based in 25 countries. Today, our solutions are used in 500,000+ installations worldwide – with many more to come.

We believe that in addition to our strong and exiting technology, our success is also based on our dedication to putting people first – both the people we work with and the people around us. It’s how we grow our culture, our business, and our community. Because at Milestone, we grow together. Ready to elevate your career with an amazing team? Join Milestone. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career