Multiple industries


Customer Support Agent at BEC

Posted 1 week ago

Customer Support Agent

Ready to be professionally ambitious together with others? We are proud of what we do, and we share the ambition to create tech solutions that are vital for Denmark’s financial infrastructure. At BEC you will be part of a transformation of our organization and tech solutions.

We are looking for a Customer Support Agent ready to share and grow.

You will be part of Customer Service team which resides in the IT service management area. The team is responsible for the daily support of customers and end users.

Starting up the position will be based at Havsteensvej 4, 4000 Roskilde with options to work from home after the start-up period. You will report to manager Daniel Meilgaard. The position has an expiration date of no longer than June 30th 2022.

Primary tasks and responsibilities
In the position as Customer Support Agent, you will work closely with operations and developers to ensure stable functionality across BEC systems. Your primary tasks and responsibilities will include:

  • Being available on the telephone and answering – often more than 60 – calls and mails on a daily basis.
  • Contribute on a team basis sharing knowledge.
  • Guiding users migrating from NemID to MitID.

We are looking for you who love to explore and learn!
Preferably, you have an educational background at least at High School level with an understanding of user interaction and IT. Student card is a requirement.

To us, curiosity is essential, and at BEC you'll join a community of helpful, ambitious, and tech-savvy people who love to explore and grow. We ensure that banks can comply with the legislation such as reporting requirements, providing solutions for individual banks as well as the entire community of BEC banks.

As a person, we expect you to identify with the following:

  • Basic understanding of IT-systems.
  • Communication on Danish and English both orally and written.
  • Being able to handle assignments before deadline.
  • Flexibility to help where the need arises.

With colleagues in teams distributed in Denmark and Poland, you must master English and Danish at a high level both in writing and orally.

Make us aware of your talent
Ready to join a culture of tech-loving people? Then we look forward to receiving your application and resume as soon as possible and no later than February 28th, 2021. If you have any questions related to the position, do not hesitate to contact Rasmus Rosenville Nielsen +45 31 95 40 25 or Manager Daniel Meilgaard +45 46 76 34 75.