Junior Services Solution Advisor at SAP

Junior Services Solution Advisor

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Date: May 3, 2021
City:Bogota, CO, 110111
Company: SAP
Requisition ID: 286489
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ROLE DESCRIPTION

A Technical Quality Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As trusted advisor on-site with the customer you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services. Based upon your SAP track record you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers. The senior Technical Quality Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).

KEY AREAS OF RESPONSIBILITIES AND TASKS

Management of the customer engagement
  • Establish trusted relationship with customer to drive action plans
  • Define the Premium Engagement portfolio & service plan with the customer
  • Identify innovation opportunities leveraging SAP’s technology innovation portfolio
  • Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business
  • Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
  • Periodically prepare and present reporting

Anticipation and identification of risks and top issues
  • Anticipation and identification of functional / technical risks and top issues.
  • Drive prevention of risks and resolution of issues and top issues according to engagement deliverables
  • Escalation Management for critical situations

Engagement Extension and Renewals
  • Ensure value recognition and visibility of value delivered at customer
  • Support extensions of the contract and renewal towards contract end date

REQUIREMENTS

Candidates must fulfill the following requirements:
  • Bachelor’s degree required in business, engineering, computer science or management information systems
  • Ability to handle in ambiguous situations
  • Strong people leadership and people management skills
  • Problem-solving skills and strong work ethic are required
  • Excellent verbal, written and presentation communication skills
  • Fluent English and Spanish (written and oral) are a must
  • Portuguese (written and oral) is a plus
  • Open to travel
  • Career Status: Professional
  • Employment Type: Trainee (I-user)
  • Work Experience is a plus

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations


Job Segment: ERP, Engineer, Information Systems, SAP, Computer Science, Technology, Engineering
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